Couriers
We’re all about giving you choice and options so you can get the most suitable and convenient shipping deals. We’re going to be adding in more couriers as we progress. If there is a courier you prefer to use and you don’t see it here, then let us know and we’ll do our best to investigate and integrate it as swiftly as possible.
These are the couriers we currently support:
DPD
Drop Off
There are over 4,300 drop-off shops across the UK.
Size & Weight Restrictions
Send up to 20 kg per parcel
Max size – 60 x 60 x 60 cm
Prohibited items
We have a list of prohibited items and a list of items we are able to protect for loss but not damage.
Parcel Protection
£20 parcel protection is included as standard, therefore if your parcel is lost or damaged you will be refunded the cost of carriage and the cost of your items up to £20.
Some services offer an increased protection amount as an optional additional charge. Where this is available, it will be selectable at time of purchase.
Evri
Drop Off
There are over 7,500 drop-off shops across the UK.
Size & Weight Restrictions
Send up to 15 kg per parcel
Max size – 120 cm
Prohibited items
We have a list of prohibited items and a list of items we are able to protect for loss but not damage.
Parcel Protection
£25 parcel protection is included as standard, therefore if your parcel is lost or damaged you will be refunded the cost of carriage and the cost of your items up to £25.
Some services offer an increased protection amount as an optional additional charge. Where this is available, it will be selectable at time of purchase.
UPS Access Point
Drop Off
There are over 4,200 drop-off shops across the UK.
Size & Weight Restrictions
Send up to 30 kg per parcel
Max size – 80 cm
Prohibited items
We have a list of prohibited items and a list of items we are able to protect for loss but not damage.
Parcel Protection
£50 parcel protection is included as standard, therefore if your parcel is lost or damaged you will be refunded the cost of carriage and the cost of your items up to £50.
Some services offer an increased protection amount as an optional additional charge. Where this is available, it will be selectable at time of purchase.
Parcelforce
Drop Off
There are over 9,600 drop-off shops across the UK.
Size & Weight Restrictions
Send up to 25 kg per parcel
Max size – 135 cm
Prohibited items
We have a list of prohibited items and a list of items we are able to protect for loss but not damage.
Parcel Protection
£20 parcel protection is included as standard, therefore if your parcel is lost or damaged you will be refunded the cost of carriage and the cost of your items up to £20.
Some services offer an increased protection amount as an optional additional charge. Where this is available, it will be selectable at time of purchase.
Royal Mail
Drop Off
There are over 15,300 drop-off shops across the UK.
Size & Weight Restrictions
Send up to 20 kg per parcel
Max size – 61 x 46 x 46 cm
Prohibited items
We have a list of prohibited items and a list of items we are able to protect for loss but not damage.
Parcel Protection
£50 parcel protection is included as standard, therefore if your parcel is lost or damaged you will be refunded the cost of carriage and the cost of your items up to £50.
Some services offer an increased protection amount as an optional additional charge. Where this is available, it will be selectable at time of purchase.
FedEx
Drop Off
There are over 3,600 drop-off shops across the UK.
Size & Weight Restrictions
Send up to 15 kg per parcel
Max size – 90 x 60 x 60 cm
Prohibited items
We have a list of prohibited items and a list of items we are able to protect for loss but not damage.
Parcel Protection
£20 parcel protection is included as standard, therefore if your parcel is lost or damaged you will be refunded the cost of carriage and the cost of your items up to £20.
Some services offer an increased protection amount as an optional additional charge. Where this is available, it will be selectable at time of purchase.
DHL
Drop Off
There are over 4,400 drop-off shops across the UK.
Size & Weight Restrictions
Send up to 15 kg per parcel
Max size – 60 x 60 x 60 cm
Prohibited items
We have a list of prohibited items and a list of items we are able to protect for loss but not damage.
Parcel Protection
£20 parcel protection is included as standard, therefore if your parcel is lost or damaged you will be refunded the cost of carriage and the cost of your items up to £20.
Some services offer an increased protection amount as an optional additional charge. Where this is available, it will be selectable at time of purchase.
InPost
Drop Off
There are over 4,000 drop-off shops across the UK.
Size & Weight Restrictions
Send up to 15 kg per parcel
Max size – 64 x 38 x 38 cm
Prohibited items
We have a list of prohibited items and a list of items we are able to protect for loss but not damage.
Parcel Protection
£20 parcel protection is included as standard, therefore if your parcel is lost or damaged you will be refunded the cost of carriage and the cost of your items up to £20.
Some services offer an increased protection amount as an optional additional charge. Where this is available, it will be selectable at time of purchase.
Yodel Direct
Drop Off
There are over 10,200 drop-off shops across the UK.
Size & Weight Restrictions
Send up to 10 kg per parcel
Max size – 60 x 50 x 50 cm
Prohibited items
We have a list of prohibited items and a list of items we are able to protect for loss but not damage.
Parcel Protection
£20 parcel protection is included as standard, therefore if your parcel is lost or damaged you will be refunded the cost of carriage and the cost of your items up to £20.
Some services offer an increased protection amount as an optional additional charge. Where this is available, it will be selectable at time of purchase.
If you don’t see a courier you prefer above, please let us know and we’ll look into it.
Prohibited Items
The following items (or any item similar in description or content) cannot be carried on any service.
Any person sending such an item may be subject to their order being cancelled without notice.
- Animals Or Organisms Of Any Form
- Any Perishable Goods Or Perishable Food
- Batteries And Items Containing Built In Batteries
- Biological Samples
- Compressed Air & Empty Cylinders
- Cosmetics (Only applies USA, Canada & Australia, for all services)
- Covid Tests (Only applies FedEx Express, FedEx UK, and TNT, for all destinations)
- Drugs, Medication, Prescriptions, Tobacco And Tobacco Products
- Food Of Any Kind (Only applies Spain, for all services)
- Hand Sanitiser (Only applies FedEx Express, FedEx UK, and TNT, for all destinations)
- Hazardous Goods Including Aerosol, Asbestos, Explosives, Fire Extinguishers, Lighters Including New, Used And Empty, Fireworks And Christmas Crackers. Items Containing Alcohol, Flammable Or Explosive Substances.
- Illegal Goods – Including Any Items Considered Illegal In Either The Exporting Or Importing Country.
- Large Vehicle Parts – Including Vehicle Panels, Spoilers, Doors Or Engines, Any Car Parts Containing Oil Or Liquids Or Items Related To
- Lighters And Refills Containing Flammable Liquid Or Gas (Including New, Used And Empty Butane, Petrol Cigar And Cigarette Lighters). (Only applies Parcelforce, for all destinations)
- Liquids, Creams, Oils, Wax Or Gels
- Medical Equipment
- Monetary/Currency Including Cash, Credit Cards, Debit Cards, Coins, Cheques, Stamps (Unless Franked) And Any Financial Documents.
- Paint (Only applies FedEx Express, FedEx UK, and TNT, for all destinations)
- Personal Effects (Suitcases or Personal Belongings) (Only applies DPD, for all destinations)
- Poisonous, Toxic Liquids, Solids Or Gases Including Pesticides
- Radioactive Materials
- Weapons – Including Replicas Or Ammunition
- White Goods Including Cooker Hoods Or Hot Tubs
Items Protected For Loss Only
The services provided to us by the couriers will send the following items, however, they will not protect for any damage.
If the item is lost within their network they will refund the cost of the carriage and the items value (additional Parcel protection must be taken out for any loss to be claimed)
- Antiques
- Any Type Of Wooden Flooring Including Laminate
- Coffee Machines, Coffee Grinders, Coffee Roasters
- Cycles, Bicycles, Unicycles, Tricycles.
- Electrical Appliances – Such As Cameras, Monitors, Computers, Drones, Tvs Or Items Related To
- Fishing Rods
- Furniture
- Knitting Machines Or Sewing Machines
- Models, Kits
- Musical Instruments Including Amplifiers, Speakers Or Turntables. All Musical Instruments Must Be Sent In A Hard Case And Boxed
- Suitcase – A Suitcase Will Not Be Protected If This Is Used As Packaging For Internal Items.
- Surfboards
- Telescopes Or Microscopes
- Wall Decor Items Including Canvas Prints, Clocks, Framed Pictures, Pictures, Posters, Prints, Paintings
No Protection items
The following items (or any item similar in description or content) can only be carried on a no-protection basis on any service.
Any person sending such an item does so at their own risk:
- Ceramics / Porcelain / China / Stone / Granite / Marble
- Glass Items Of Any Type – Including Glassware, Crystal, Bulbs, Screens, Fiberglass, Fish Tanks, Mirrors, Spectacles, Windows, Perspex
- Packaging – Including The Box, Media Packaging, Suitcases Used As Packaging
- Precious Metals And Stones – Including Gold, Silver, Gems, Diamond – Including In Jewellery Form
- Small Vehicle Parts Including Headlights, Taillights, Gearboxes
- Watches
